Customer Service Representative

As a Customer Service Representative at CEO SUITE, you will be the friendly, helpful face of our brand. You will own customer enquiries from first contact to issue resolution, ensure a seamless experience, and contribute to continuous improvement. This role is ideal for young, ambitious professionals eager to build a fast-moving career in a modern, hospitality-minded, tech-enabled environment.

Key Responsibilities

• Serve as the first point of contact and support for our valued customers via in person, phone, email and live chat.
• Resolve questions/concerns with empathy, accuracy, and speed.
• Customer support to meet the day to day needs of customers.
• Collect, analyze, and document customer feedback to drive product and service improvements.
• Uphold company policies while delivering creative, customer-centric solutions.
• Collaborate with Sales, Product, and Operations teams to address customer needs.
• Maintain up-to-date knowledge of CEO SUITE products, services, and promotions.
• Meet and strive to exceed individual and team performance metrics (e.g., response time, resolution rate, CSAT).

What Success Looks Like

• High customer retention and positive customer feedback.
• Quick, accurate issue resolution with minimal escalations.
• Strong product knowledge and confidence handling a variety of scenarios.
• Proactive identification of process improvements and documentation updates.
• Positive energy and professionalism that represent CEO SUITE well.
• Deliver five-star service to everyone who walks into the centre.

What We’re Looking For

Qualifications

• Ambitious and eager to build a career in customer experience.
• Excellent communicator with a friendly, professional demeanor.
• Tech-savvy, comfortable using CRM systems, chat tools, and helpdesk software.
• Problem-solver with a positive, can-do attitude and attention to detail.
• Humble, coachable, and collaborative; thrives in a fast-paced, high-growth environment.
• Able to multitask, manage time effectively, and stay organized.
• Fluent in English; proficiency in additional local languages is a plus.
• 2–3 years of customer service, hospitality, retail, or similar experience
• Familiarity with Microsoft Office and basic CRM knowledge is a plus.
• Positive, resilient mindset with a passion for helping others.

Why You’ll Love This Role

• 5-day workweek
• Competitive base salary with sales commission
• Performance bonuses
• Medical insurance coverage
• Clear path for advancement for high performers
• Stellar working environment and conditions

Sep 26, 2025