| WHEN
SOUTH KOREAN Mee Kim decided to start her
own business offering temporary office and
clerical support to companies in Jakarta
in 1997, she had no idea she would soon
be facing revolution on the streets as financial
and political crisis swept Indonesia, and
potential customers fled the country in
droves. "(Jakarta) was one of the booming
cities before," she recalls. "Investors
were everywhere. The moment (the crisis)
hit, it went dead."
After seven years in the
serviced-office industry with Australia-based
Servcorp, Ms. Kim had set up CEO SUITE in
Jakarta so she could be her own boss. Her
timing couldn't have been worse. "It
wasn't the right time for anyone to start
anything," she says. "It was the
biggest fear I ever had to overcome in my
life." To survive, she switched from
targeting companies looking to expand in
Indonesia to those that were downsizing.
The gamble paid off: Now, CEO SUITE has
50 employees at offices in Jakarta, Singapore,
Kuala Lumpur and Shanghai. Ms. Kim, 42,
lives in Jakarta with her husband, Joseph
Siswanto, and their 6-year old son, Eugene.
What difficulties did you
face as a woman executive?
In (South) Korean society, a woman's place
is to be silent… that's one of the reasons
I left Korea. In Thailand I became the country
representative (at Servcorp), when I was
28 years old, which would have never happened
in Korea. The same thing with my company
- if I had set it up in Korea, I don't think
it would have been a success…Every time
you walk into a business seminar, you are
noticed because you are one of the women
there. In my 20s and 30s, I got easily offended…but
now, as I head to my midlife, you kind of
hunger for that attention.
Was it hard trying to raise a family while
starting your own business?
It's both the same, really. School never
teaches you how to be a mother, or to be
a business owner. The experience (of motherhood)
was pretty shocking, the body changes, the
hormone changes, you feel a tremendous sense
of responsibility, because both of you are
starting from scratch and no one else is
responsible but you…We had been trying (to
get pregnant) for years, we went to specialists
in Singapore and Korea. We gave up, then
two months after (I started the business),
like a miracle, I was pregnant.
What do you wish you'd known
20 years ago?
I was still naïve and emotional and didn't
know much about life. I made a lot of mistakes
along the way. I wasn't rich, I was very
ambitious. All-in-all, that built my muscles
for life. If I had to do it all over again,
I would learn to enjoy every moment. In
men, I viewed them as someone I should compete
with, not someone I should love. It would
be nice if I was a little bit more feminine.
What is the key to being a
successful entrepreneur?
I really had to learn how to create the
need (for my product). There were no calls,
no business, so I needed to educate the
customer that they have needs they don't
even know (of). Then it was management by
self-control - control my fear, control
my budget, learning to take the risk of
going into new markets. Those were the biggest
challenges.
How do you manage your time?
There are days I just want to scream, there
are days I just want to go home and cry
on my husband's shoulder. I try to delegate
more things - except for kissing and hugging
my child, I can delegate most anything.
It was hard, it took many years (to learn
to delegate), and to find people you trust
who are capable.
Who is your mentor?
Being a Korean woman in the world, it's
not easy to get someone who can advise me.
I read a lot of books, and those authors
of the books have been my mentors.
What book has influenced you
the most?
"The Eyes of the I: From Which Nothing
Is Hidden," by David R. Hawkins. It's
about the spiritual side of life…to understand
every act of day-to-day life is part of
the universe and everything interacts and
links together, that's when you really understand
and gain peace in life. Not just through
temporary satisfaction. It's really inspiring
also, "The Essential Drucker,"
by Peter F. Drucker…It's on my desk and
I open it up often when I encounter a problem.
It's about how to be a leader, how to influence
each other, and at the end of the day how
management is about putting people together
with the universal goal of improving individual
lives and society, and the importance of
self-control. I love everything he's written.
If you could take time out
to study, what would you do?
Language and culture have been my interest,
always. I speak basic Japanese, Thai, Indonesian,
French, German…I would like to take time
off and learn Chinese. Our business is expanding
into China…we plan to open a new office
in Beijing in two months. (China) is the
biggest country with the longest history.
Until you really master the language, I
think it's very hard to understand (the
Chinese market).
If you could change one thing
about yourself, what would it be?
Every woman's dream is to look like a Jennifer
Lopez. Frankly, I think I've got more than
I wanted. I wish I was naturally endowed
with great communication and leadership
qualities. To be able to communicate effectively
will help in the understanding of human
complexities. Dealing with a lot of people,
I realized my limitations. You can learn
(management theory), but at the end of the
day, what really works is your ability to
understand (people's) psychology, their
motivation, their system of thinking, the
limitations of certain personality types.
You need to understand people as they are
with a genuine interest, not just think
about objective-based strategies.
What are the qualities you
most want your child to learn?
Learning all the fundamental skills to make
his life easier and happier, such as self-control
and balancing his life. I invest my time
to nurture his EQ (emotional quotient) over
his IQ abilities. For example, when we watch
TV programs and movies I ask how he feels,
why (the character) is doing what they're
doing, and if you were in his shoes, what
would you do. The latest (movie) was "The
Incredibles," which I personally didn't
like. It showed good things, such as family
bonding, but there was too much violence…although
it was in the form of justice, it's sort
of vengeful. Any form of violence shouldn't
be justified.
What is your greatest extravagance?
I love art, painting and antiques. Whenever
I travel, I love French artists, Italian
artists, the Indonesian artists PoPo Iskandar
and Affandi. The most expensive I have is
$50,000. I try to collect as much as I can,
to keep a memory of places I visit. I keep
them in my office and at home.
What's your ideal holiday
destination?
We've traveled half the world, we love Europe,
America. But at the end the day, no place
can beat Korea. It's always closest to my
heart. I left Korea 18 years ago; I go back
at least once or twice a year. When I lived
in Korea, my father was pretty conservative
and never let me travel on my own. Now I
have a husband, I have an official bodyguard.
We love hiking, going to the beach and hiking,
going to places like Jeju (an island south
of the Korean peninsula). It's so beautiful.
by Kevin Voigt
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