| Confidently,
John Lee, 23, made arrangements to have
the interview at his new Kuala Lumpur office
along Jalan Ampang.
Which suite? "Just come
up to 36th floor. "For a few seconds,
it was difficult to fathom that a guy not
yet out of varsity was occupying the entire
floor just providing translation services.
It turned out he had moved into his new
office on the day of the interview itself
at a cost of about RM600 a month. The first
month, he had a 50% discount. Lee used that
venue from June to September last year.
But why did the founder of
Epsilon Translation services splurge on
such a high-end address, considering he
was just starting out?
"I wanted the image,
the address, the location, the strategy,
in that order," he says.
His address is one that businessman
and entrepreneurs would die for. And the
folks who set up these serviced offices
know that.
There are about 10 business
centers in the Klang Valley today, excluding
the smaller ones. The small players resemble
the 1970s business centers which offer a
desk and chair, and basic telephone services.
The biggies offer a proliferation of services,
from arranging tea pastries to shopping
trips, visa extension to executive search
and maid recruitment.
Says Mee Kim, the founder
and president of CEO SUITE: "Anybody
can open up a business centre. I am selling
a service. It'll be boring to just lease
out office space, which is why I throw the
usual annual parties. It is good for the
spirit, good for networking and it makes
my clients happy."
Half of her clients have been
with her since day one when she set up her
first business centre in Jakarta about eight
years ago.
Today, she has six offices
in the region in Singapore, Jakarta, Kuala
Lumpur and Shanghai. She is currently working
on her Beijing office and expects to open
another in South Korea. Funded by venture
capitalists, each business centre involves
an initial investment of between US$1.5
mil to US$2 mil.
"The margin is low, but
I try to achieve volume. I hope to break-even
by this year or next," she says.
"I don't need to open
offices in China. But my staff was keen
to go there. Our competitors were already
there way ahead of us. In terms of cost,
it is more viable to have another branch
in Kuala Lumpur but since everybody was
so keen to go to China, I decided to make
it a win-win situation."
She set up her Shanghai office,
where rental is exorbitant, in December
2003. Four months later, she was 100% full.
Two of her competitors who have been there
5 to 10 years before her are yet to be fully
occupied.
Most business centers cater
to expatriates who are posted in the region
to set up or run representative offices,
small and medium sized entrepreneurs, some
of them expatriates. The multinational companies
generally rent suites while the locals opt
for virtual offices.
For most of these business
centers, the owners realize that without
IT, they would not be able to move as fast.
It remains obvious that their clients would
want time saved when opting for serviced
offices. Naturally, they would want to concentrate
on what they do best, and not carry along
extra baggage to fill up EA forms and/or
manage staff.
When Australian Embassy in
Jakarta was bombed in September 9 last year,
nearby office blocks, were rendered unusable.
Within hours, the executives
from an oil and gas company were calling
Mee Kim. Rooms were prepared, lines put
in. "The next day, they moved in,"
says Mee Kim.
And for many entrepreneurs,
this concept is very well-received because
the return on investment is much faster.
One fact is for certain, they don't have
to spend thousands in renovations!
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