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Born and bred in South Korea, and even with
deep roots still in her own home country,
it remains a wonder how our personality
today, Mee Kim could have such intense love
for both her adopted country Indonesia,
and her business - and we wonder - whichever
between the two she loves more intensely?
While life may often be made
out of pure and unintended coincidences,
Mee Kim and the CEO SUITE story could however
be one well-planned destiny! Going as way
back as 1997, when she was a Director with
an Australian company in the same business,
she was then assigned to set up the branches
in South East Asia. With her keen entrepreneurial
spirit, Mee Kim immediately foresaw the
untapped potential and seas of opportunities.
As a developing country, Indonesia
was then one of the more favoured nations
among foreign investors for cheaper labor,
amongst many other business considerations.
And for investors who wish to explore new
business opportunities in Indonesia, the
concept of an instant office was tantalizing
due to its efficient concept! "That
is the appeal of the business," highlights
Mee Kim. In September 1997 thus, she took
the bold step forward to realise the CEO
SUITE destiny, and planted the first CEO
SUITE flag on Indonesian soil in the Jakarta
Stock Exchange Building.
Having accumulated plenty
of experience from her previous work places,
and with her deep comprehension and appreciation
for customer-customization, it seemed easy
for Mee Kim to blend and balance the largely
Western-influenced business concept in an
East Asian context. And appropriately so
she did, since most of the other instant
office providers in Indonesia at that time
were mainly from developed countries such
as the United States and Australia - in
which business identities require a pattern-copy
of their parent companies. "The truth
is, between the East and the West, there
is still a wide gap in terms of business
operating environments, and sometimes, pattern
copies from the West may not necessarily
work as well in the East," she discloses.
Thus, CEO SUITE. The office
space with service. Not only does the center
offer physical office spaces with high-tech
supporting facilities and equipment, CEO
SUITE also offers virtual offices to its
clients - a newer and trendier business
concept where physical space becomes a dispensable
option. While a prestigious business address
is provided for business correspondences,
the option of a dedicated telephone line
complete with answering service, and other
peripheral services from consultancy services
to finding local joint-venture partners
form services on the sideline for virtual
clients to have a fully-functional business
operation, without the physical space!
"Thinking ahead for our
clients, our aim is to provide a convenient
one-stop solution," enthuses Mee Kim.
With her right formula therefore,
despite and during the Asian economy and
financial crisis, the average occupancy
rate of CEO SUITE Jakarta remained steady
at 90%. "Were we affected? Definitely,
to a certain extent - but we have to move
on for the business world; and fortunately,
the uncertainty surrounding the global situation
seems to be a "push" factor for
the sale of our products - physical, instant
office space as well as the virtual product,"
recalls Mee Kim, with a tinge of gratefulness.
Having successfully established
the first center which she could call her
own, Mee Kim then gathered up further courage
to open another center in the same city,
on this occasion, the GKBI building. With
her astute eyes for hot-spot locations,
one would be torn to have to decide which
center is with a better location! It took
only a further 3 years before she spread
her wings, and took on territories in other
neighboring countries in Asia, starting
from Malaysia, Singapore and most recently,
in the cosmopolitan city of Shanghai.
"The key to success in
this business lies in the provision of good
service to our clients", explains Mee
Kim, and without much hesitation, went on
to add that "to provide and continue
to strive towards service excellence, trained
human resources and constant technological
system upgrades are critical components
in this competitive game of business."
Last year itself, the CEO
group invested at least US$300,000 on unified
messaging systems, which Mee Kim claims
to be the first in her line of business.
She has, but one aim to stay in the business
- to satisfy her customers in every way,
and hoping in return that they will promote
CEO SUITE to others. "The word of mouth
marketing is one powerful business tool,"
she says. "Just like how a picture
could paint a thousand words, one friend's
recommendation is worth more than pages
of costly advertising," adds Mee Kim.
While this contented lady
seems to be pretty satisfied with the overall
performance of her business, she remains
shy to mention the annual revenue figures.
When prompted for some clues, she hinted,
"except for Jakarta, the occupancy
rates of CEO SUITE in other cities have
successfully reached a 100%; in addition,
revenue sources could be generated from
other peripheral services offered besides
office rental. And at the moment, across
the cities, we have over about 700 clients."
A rather generous tip, if
we may add. Unlike the usual story with
a conclusion, with Mee Kim, it goes on.
In the very near future, she is already
sourcing for more centers to be established.
When asked for the privilege for a sneak
preview, she discloses - her list of exciting
cities include Beijing, Seoul and Bangkok
- perhaps 3 of her hottest picks of most
potential markets in Asia! "We have
to make a decision by next month,"
Mee Kim confirms. And readily she admits,
"My heart and desire will be to grow,
and specialise in Asia."
That, we guess, would be the
sixth center in her portfolio - and we sincerely
wish her that pot of gold even before her
seventh center realizes!
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