| There
are a great many providers of serviced office
space in this region - over 30 in Singapore
and Hong Kong strikes the century mark.
And all business professionals understand
the benefits of using serviced offices,
so how is anyone - the small business person
(typically, but not always) - supposed to
choose between the different providers?
Well, the answer's quite simple.
Don't focus purely on the facilities and
the offices themselves - a mistake many
business professional make. Of course, state-of-the-art
facilities are vital, however, the real
value comes with the service provided.
"We position ourselves
as a service company, not just a serviced
office provider," says CEO SUITE, President,
Ms Mee Kim, a Korean by birth, but lives
in Jakarta and Singapore, with a Masters
read at a university in Sydney.
CEO SUITE is Kim's brain-child,
she is an owner-manager, with a great many
years experience in the serviced office
industry. Kim is also the mother of a five-year-old
boy and balances a frenetic home-life with
her globe-trotting commitments. However,
her team, members of which she has hand-picked
from across Asia, boasts no less experienced.
Says Carole Khoo, General
Manager for Singapore: "There is a
great deal of experience in this team. No
one is fresh out of college. Even our receptionist
has ten years of experience - not in being
a receptionist, but in being an experienced
receptionist in this industry."
Khoo, a Singaporean, is a
further example of this trend. Her background
is in hospitality before she moved on to
a large multinational serviced office provider,
before being headhunted by Kim.
Like a great many other successful
businesses, a good team may not be enough
to survive adversity in the market. CEO
SUITE clearly has a good team, but something
more has helped it to actually expand with
one new office per year over the last five
years… all in a market which has forced
many of its competitors - large and small
- to fold.
The management team has a
couple of important, survival of the fittest,
qualities. They are experts at identifying
opportunities out of the economic rubble,
and they are aggressive.
Interestingly though, but
by no means accidental, the team comprises
almost exclusively of women. And this is
where Mee Kim goes controversial - tongue-in-cheek,
of course: "Ninety-five percent of
our clientele is male… isn't it obvious
that we should be women? Women are more
intuitive and in my opinion have a better
eye for this sort of business." OK,
we'll leave that there. But one thing is
for sure: spending their way out of bad
economic times is something governments
have been doing for years, but a business
performing its own model of fiscal pump-priming
is not only quite innovative, but also very
courageous. And it's working, says Kim:
"You have to spend money to make money.
It's as simple as that. And that's why we
have opened, and intend to keep opening,
new offices. Shanghai is the latest, and
we are looking forward to entry into that
market.
"At the end of the day
however, this organisation is just not about
opening branches, and domination of the
serviced office world - its management is
clearly committed to a boutique-brand image
- it's about quality of service. "There's
a demand for creativity and we will endeavour
to meet any request from a client,"
says Khoo: "We can cater for clients
who just need our offices for cocktail parties
or an international video-conference. You
can hire a meeting room for one hour or
you can set up a telemarketing floor. We
are all focused about meeting needs."
And CEO SUITE has the clients
to back-up its promises. They range from
single proprietors and semi-retired professionals
and consultants to Fortune 1000 companies
- all satisfied that the people at CEO SUITE
are adaptive enough to meet their special
requirements.
|